Frequently Asked Questions About 717 Laundry Service
What days do you do pickup and delivery?
We work Monday-Friday from 9 a.m. to 5 p.m.
What is a "recurring customer"?
A recurring customer commits to laundry service weekly or bi-weekly. It saves some time because you don't have to schedule the pickup. It saves some money too as it is 10 cents a pound less than one-time service.
What happens if I can't be home during the hours you pickup?
Not a problem. Tell us in the software where you will leave your clothes. Examples: On the front porch, on the back patio, in an unlocked garage, behind the gate, or with the apartment manager. The same is true when we return the clothes if you can't be home.
What is Contactless Delivery?
Many people are apprehensive about COVI19 and do not want to open the door for a driver. Let us know when you schedule that you want your pickup/delivery to be contactless. We will text you when we are our next stop and you can put your bag of clothes on the porch. When we return your clothes, we will knock on your door and leave.
What if the weather is bad when you are dropping off the clothes and we are not home?
Please tell us where you have a covered area that we can leave the bag of clothing.
How do I sign up?
Go to the Schedule a Pickup button. The prompts will guide you through this process.
Is there a minimum charge?
There is a 20 pound minimum.
Is there a contract to sign?
No, there is no contract. We know you will stay with us if you are happy with the service.
Can I change or update my laundry profile?
Absolutely, you can change your requests every time we do an order for you or some people always keep their requests the same.
Can you pickup or deliver to my place of work instead of my home?
Absolutely, as long as your work place is in the areas that we deliver.
Do you treat stains?
Put anything that is stained in a separate bag and pin a note on it. If you pretreat it when the stain occurs, our success in removing the stain will be greater.